Privacy Policy

# Privacy Policy Welcome to **Fablyo** (“Fablyo”, “we”, “us”, or “our”, operated by **Toral Enterprise**). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from [https://fablyo.com](https://fablyo.com) (“Website”). By accessing or using our Website, you acknowledge the practices described in this Privacy Policy. --- ### 1. Information We Collect When you visit, register, place an order, contact us, or otherwise interact with Fablyo, we may collect information including: * **Personal Information:** * Full name * Mobile number (for order updates and verification) * Email address * Billing and shipping address * PIN code, city, and state * Account and login credentials * Order, transaction, and purchase history * **Payment Information:** * Payments are securely processed through trusted third-party payment gateways (such as Razorpay) and Cash on Delivery (COD). * Fablyo does **not** store complete debit card, credit card, UPI PINs, or banking passwords on its servers. * **Technical & Usage Information:** * IP address, browser type, device information, and operating system * Website pages visited, duration, and referral sources * Cookies and analytics tokens for website optimization and security --- ### 2. How We Use Your Information We use the collected information to: * Process, fulfill, and confirm your orders * Arrange fast doorstep shipping and courier delivery * Send real-time transactional updates via **WhatsApp, SMS, and Email** (Order Confirmation, Dispatch Tracking, Delivery Status) * Process cancellations, returns, and refunds * Provide dedicated customer support * Detect and prevent fraud, payment abuse, and unauthorized access * Improve our website experience, products, and fashion collections * Comply with applicable legal, accounting, and tax regulations --- ### 3. Cookies & Tracking Technologies Fablyo uses cookies to keep the website functional, remember cart items, and understand visitor usage. You can manage cookies via browser settings. --- ### 4. Sharing of Personal Information **We do NOT sell, rent, or trade your personal information.** We only share information with trusted service providers strictly necessary to operate our store: * **Logistics & Delivery Partners:** (e.g., Shipyaari, Delhivery, Express Couriers) to deliver your parcels. * **Payment Gateways:** (e.g., Razorpay) for encrypted online transaction processing. * **Communication Providers:** (Meta WhatsApp Cloud API, SMS gateways) for automated tracking alerts. * **Cloud & Security Infrastructure:** (Secure servers and fraud detection tools). --- ### 5. Payment Security & Anti-Fraud Notice * Online payments are secured with industry-standard 256-bit SSL encryption. * **Safety Alert:** Fablyo will **NEVER** ask for your UPI PIN, ATM PIN, OTP, or net banking password for refunds or customer support. Please do not share sensitive credentials with anyone. --- ### 6. Data Security & Retention We maintain technical and administrative safeguards to protect your personal data. We retain order and transaction records as required for order fulfillment, accounting, warranty, and tax compliance purposes. --- ### 7. Your Rights & Choices You have the right to access, review, update, or request deletion of your account details. You may also opt out of promotional communications at any time. --- ### 8. WhatsApp, SMS & Email Notifications By placing an order or providing your phone number on Fablyo.com, you agree to receive transactional notifications regarding order confirmations, shipping tracking links, and delivery status via WhatsApp, SMS, and Email. --- ### 9. Governing Law & Jurisdiction This Privacy Policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of **India**, subject to the exclusive jurisdiction of the courts in **Surat, Gujarat, India**. --- ### 10. Grievance Redressal & Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Customer Support & Grievance Team: * **Brand / Store:** FABLYO (Toral Enterprise) * **Website:** [https://fablyo.com](https://fablyo.com) * **Customer Support Email:** `support@fablyo.com` / * **WhatsApp Helpline:** +91 90810 03564 /