Return and Refund Policy

# Return and Refund Policy **Last Updated:** August 31, 2026 At **Fablyo**, customer satisfaction is our top priority. We strive to provide you with high-quality handcrafted ethnic wear, kurta sets, and designer outfits. If you are not completely satisfied with your purchase, we offer a hassle-free **7-Day Return and Exchange Policy**. --- ### 1. 7-Day Hassle-Free Return & Exchange Window * You can request a return or size exchange within **7 days** from the date of package delivery. * Requests initiated after 7 days from the delivery date will not be eligible for returns or exchanges. --- ### 2. Eligibility Criteria for Returns & Exchanges To be eligible for a return or exchange, the following conditions must be met: * **Condition:** The item must be unused, unwashed, unworn, and free from any fragrance, perfume, makeup stains, or damages. * **Original Packaging & Tags:** The product must have all original brand tags, barcodes, labels, polybags, and accessories intact. * **Invoice / Proof of Purchase:** Order number and purchase confirmation details must be provided. --- ### 3. Non-Returnable & Non-Exchangeable Items For hygiene and customization reasons, the following items cannot be returned or refunded: * Custom-stitched, altered, or personalized garments. * Accessories or innerwear (if applicable). * Items marked as **"Final Clearance"** or **"Non-Returnable"** on the product page. * Products returned with missing tags, damaged fabric, or washed condition. --- ### 4. How to Request a Return or Exchange Initiating a return on Fablyo is simple and quick: * **Method 1 (Self-Service on Website):** 1. Visit [https://fablyo.com/track-order](https://fablyo.com/track-order). 2. Enter your **Order Number** (e.g., `ORD-XXXXXX`) and registered **Mobile Number / Email**. 3. Click **"Request Return / Exchange"**, select the reason, choose Return or Size Exchange, and submit. * **Method 2 (WhatsApp & Customer Support):** * Message our support team on WhatsApp at **+91 90810 03564** with your Order ID and photos/videos of the product (especially in case of size issues or defects). * Our team will verify and arrange the reverse pickup within 24 to 48 business hours. --- ### 5. Doorstep Reverse Pickup & Shipping * **Pan-India Reverse Pickup:** Once your return/exchange request is approved, our courier partner (Shipyaari / Delhivery / Express Courier) will pick up the package from your delivery address within **2 to 3 business days**. * **Packaging Instructions:** Please pack the item securely in its original packaging along with all tags and invoice. Hand over the package to the designated courier delivery agent and collect the pickup receipt/AWB slip. * In rare pin codes where reverse pickup service is unavailable, our customer support team will assist you with self-shipping reimbursement. --- ### 6. Quality Check (QC Inspection) * Once the returned package reaches our fulfillment facility in Surat, Gujarat, it undergoes a standard **Quality Check (QC)** within **24–48 hours**. * If the item passes inspection (tags intact, unwashed, unworn), the refund or replacement exchange order will be processed immediately. --- ### 7. Refund Timelines & Payment Methods * **Prepaid Orders (Razorpay, Debit/Credit Cards, Net Banking, UPI):** * The refund will be credited back directly to the **original payment method / source bank account** within **3 to 5 business days** after passing QC. * **Cash on Delivery (COD) Orders:** * For COD orders, refunds are credited directly to the customer’s **UPI ID (GPay / PhonePe / Paytm)** or via **Bank Account IMPS/NEFT Transfer**. * Once the return is approved, our support team will collect your verified UPI ID or Bank details. COD refunds are processed within **24 to 48 business hours**. --- ### 8. Damaged, Defective, or Wrong Item Received * We perform rigorous multi-step quality checks before packing every order. * However, in the unlikely event that you receive a damaged, defective, or incorrect product: * Please notify us within **48 hours of delivery** via WhatsApp (+91 90810 03564) or Email (`support@fablyo.com`). * Share clear photos and an unboxing video showing the defect/damage. * We will arrange a priority replacement or full refund at **zero additional cost** to you. --- ### 9. Order Cancellations * **Before Dispatch:** You can cancel your order free of charge at any time before it has been dispatched from our warehouse via the website order tracking page or by contacting customer support. * **After Dispatch:** If the order is already in transit, please refuse delivery when the courier arrives, and a refund (for prepaid orders) will be initiated once the shipment returns to our hub. --- ### 10. ⚠️ Anti-Fraud & Customer Safety Alert * **Fablyo will NEVER ask you for your UPI PIN, ATM PIN, OTP, or Banking Password to process a refund.** * Refunds are always credited directly to your account and never require you to enter your UPI PIN. --- ### 11. Customer Support & Grievance Contact For any queries, return status updates, or assistance with sizing and exchanges: * **Brand Name:** FABLYO * **Website:** [https://fablyo.com](https://fablyo.com) * **Customer Support Email:** `support@fablyo.com` * **WhatsApp Helpline:** +91 90810 03564 *